Refund policy
At Story Trunks, each diorama is thoughtfully hand-assembled with love and care. We want every child (and parent) to be delighted with their story box. If something isn’t quite right, we’re here to help.
Returns
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We accept returns within 7 days of delivery.
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To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
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Custom or personalized dioramas (made to your child’s story, theme, or name) are non-returnable, unless they arrive damaged or faulty.
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or defective.
Damaged or Defective Items
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If your diorama arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos.
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We will offer either a replacement or a full refund, depending on the situation.
Exchanges
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At this time, we don’t offer direct exchanges. If you’d like a different design, please place a new order once your refund is processed.
How to Start a Return
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Email us at madebystorytrunks@gmail.com with your order number and reason for return.
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We’ll guide you through the next steps, including the return address.
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Safely package the diorama to avoid damage in transit.